Frequently asked questions

Booking and courses

How do I book a course?

Choose a date on the training calendar or a course page and select “Reserve a seat”. The form takes about two minutes and no payment is taken. We then confirm your seat and send an invoice.

Can I choose any course at an intake?

Yes. Most calendar intakes are open: you choose any course that fits the intake’s length when you reserve your seat.

What does “guaranteed to run” mean?

The intake will go ahead on the published dates once your booking is confirmed, regardless of how many other people book.

Can you train our whole team?

Yes. Any course can be delivered in-house at your offices, at a venue of your choice, or online, and adapted to your institution’s cases and systems.

Fees and payment

What currency are fees in?

Fees are listed in US dollars per participant. We can issue invoices for organisations and pro-forma invoices on request.

How can we pay?

By bank transfer, M-Pesa or card. Payment details are on your invoice.

Can I cancel or transfer my booking?

Yes, within the conditions set out in our booking terms. You can usually transfer to a later intake or send a colleague in your place.

Certificates

Will I receive a certificate?

Yes. Participants who complete a course receive a certificate of completion by email and in their account.

How can an employer check my certificate?

Every certificate has a QR code and a unique number. Scanning the code or entering the number on our verification page shows whether it is genuine and valid.

Your account

Do I need an account to book?

No. You can book as a guest. If you later create an account with the same email address, your bookings and certificates appear in it automatically.

How do you use my data?

Only to manage your training and reply to your enquiries. See our privacy notice for details and your rights.