Banking and Bank Operations

Course overview

Banks in East Africa operate in a fast-changing environment of mobile money integration, digital lending, tighter regulation and rising customer expectations. Staff who understand only their own desk struggle to see how decisions in one area affect risk and profit elsewhere. This bank operations course gives a complete picture of how a modern bank works and how its operations fit together.

Participants learn the role of banks in the economy, the bank balance sheet and how banks make money, and the regulatory framework set by central banks, including capital and liquidity requirements. They then follow core operations: account opening and customer due diligence, deposits and payments including national payment systems and mobile money links, trade finance, lending and credit administration, and treasury. The course also covers operational risk, fraud prevention, AML/CFT compliance and the shift to digital and agency banking. Case studies draw on banking practice in Kenya, Uganda, Tanzania and Rwanda.

Participants leave with a clear understanding of bank operations and how to manage risk and service quality across them.

What you will be able to do

• Explain the role of banks and how they generate income
• Interpret a bank's balance sheet and key regulatory ratios
• Describe core banking operations from account opening to lending
• Explain how payment systems and mobile money link to banks
• Identify operational, fraud and compliance risks in bank operations
• Assess the impact of digital and agency banking on operations

Who should attend

For bank staff who want a broad understanding of banking beyond their own role, and for regulators and partners who work closely with banks.

• Bank operations staff
• Branch managers and supervisors
• Relationship managers
• New graduates in banking
• Central bank and regulator staff
• SACCO and microfinance managers
• Fintech partnership managers

Course outline

Fees are per participant in US dollars and cover tuition, course materials and your certificate. Travel and accommodation are not included.