The Future of HR: Re-engineering the Employee Experience

Course overview

Talented people in the region now compare employers on more than pay: flexibility, purpose, growth, wellbeing and the everyday experience of work. Organisations that ignore this lose staff to competitors, the diaspora and the gig economy. This employee experience course shows HR leaders how to redesign the employee journey deliberately, using evidence and modern tools.

Over two weeks, participants map the employee lifecycle from attraction to exit and identify the moments that matter most. They apply design thinking to HR processes, gather employee insight through surveys, listening tools and analytics, and redesign onboarding, development, performance and recognition around employee needs. The second week covers hybrid and flexible work, wellbeing and mental health, digital HR and AI, diversity, equity and inclusion, leadership's role in experience, and measuring results. Participants work on a real experience challenge from their own organisation and present a redesign plan.

Participants leave able to diagnose and redesign the employee experience to improve engagement, retention and performance.

What you will be able to do

• Map the employee lifecycle and identify moments that matter
• Apply design thinking to HR processes
• Gather and analyse employee insight
• Redesign onboarding, development, performance and recognition
• Plan hybrid and flexible work arrangements
• Strengthen wellbeing and inclusion
• Use digital HR tools and AI responsibly
• Measure the impact of employee experience initiatives

Who should attend

For HR leaders, organisational development specialists and managers responsible for culture, engagement and talent.

• HR directors and managers
• Organisational development specialists
• Talent and engagement managers
• HR business partners
• Internal communication managers
• Senior line managers

Course outline

Week 1

Week 2

Fees are per participant in US dollars and cover tuition, course materials and your certificate. Travel and accommodation are not included.