Executive Office Administration and Coordination for Executive Assistants

Course overview

Executive assistants and personal assistants to chief executives, principal secretaries, governors and directors do far more than manage diaries. They act as gatekeepers, coordinators, briefers and trusted advisers, often handling sensitive information under pressure. This executive assistant training develops the advanced skills the role demands.

The first week builds the core of the role: partnering with an executive, strategic diary and time management, managing the executive's inbox and correspondence, preparing briefing packs, organising board and executive meetings, and taking high-quality minutes. The second week develops the wider coordination role: stakeholder and VIP management, travel and official visits, protocol and etiquette, managing projects and events on the executive's behalf, confidentiality and discretion, handling pressure and difficult situations, and the assistant's own professional development and influence. Practical simulations recreate a busy executive office.

Participants leave able to run an executive office smoothly and to act as a trusted partner to senior leaders.

What you will be able to do

• Build an effective working partnership with an executive
• Manage complex diaries and protect the executive's time
• Handle inboxes and correspondence on the executive's behalf
• Prepare briefing packs and coordinate executive and board meetings
• Manage stakeholders, VIPs, travel and official visits
• Apply protocol, confidentiality and discretion
• Coordinate projects and events for the executive office
• Handle pressure and difficult situations professionally

Who should attend

For executive assistants, personal assistants and office coordinators who support chief executives, board chairs and other senior leaders.

• Executive assistants
• Personal assistants to senior leaders
• Executive office coordinators
• Board secretariat assistants
• Chiefs of staff support officers
• Senior secretaries

Course outline

Week 1

Week 2

Fees are per participant in US dollars and cover tuition, course materials and your certificate. Travel and accommodation are not included.