Modern Office Administration: Digital Tools and Hybrid Work

Course overview

The office has changed. Documents live in the cloud, meetings happen on screens, teams work from several locations and e-government systems replace paper forms. Administrators who mastered the traditional office now need new skills to stay effective. This modern office administration course equips them for the digital, hybrid workplace.

The first week focuses on digital tools: cloud storage and collaboration, shared calendars and scheduling, advanced word processing and spreadsheets, online forms, simple automation, e-signatures and digital records. The second week covers how work is organised in a modern office: supporting hybrid and virtual teams, running online and hybrid meetings, digital communication etiquette, process mapping and improvement, cyber security and data protection, accessibility and wellbeing, and using AI assistants responsibly. Participants work on laptops throughout and leave with a set of digital templates and workflows ready to use.

Participants leave able to use modern tools confidently and to make their offices more efficient, secure and connected.

What you will be able to do

• Use cloud storage and collaboration tools effectively
• Manage shared calendars and schedule across locations
• Apply advanced word processing and spreadsheet skills
• Create online forms and simple automated workflows
• Run effective online and hybrid meetings
• Map and improve office processes
• Protect information through cyber security and data protection practice
• Use AI assistants responsibly in administrative work

Who should attend

For office administrators, secretaries and administrative officers who want to modernise their skills for digital and hybrid workplaces. Participants should bring a laptop.

• Office administrators
• Administrative officers
• Secretaries
• Administrative assistants
• Records and registry staff moving to digital
• Team assistants in hybrid teams
• Clerical officers

Course outline

Week 1

Week 2

Fees are per participant in US dollars and cover tuition, course materials and your certificate. Travel and accommodation are not included.