Effective Office Management and Administration

Course overview

Administrative staff keep organisations running: they manage diaries, records, correspondence, supplies, meetings and visitors, often while juggling competing demands. Yet their skills are rarely developed in a systematic way. This office administration training gives administrators and secretaries practical tools to work efficiently and professionally.

Participants learn the role of office administration and the qualities of an effective administrator. They practise organising workload and time, prioritising, managing diaries and meetings, handling correspondence and phone calls, and keeping files and records in order. The course covers business writing, minute taking, front office and visitor management, managing supplies and petty cash, and using office software and simple databases to save time. Professionalism, confidentiality and working relationships with managers and colleagues are woven through the week, with practical exercises based on real office scenarios.

Participants leave able to run their office more efficiently, support managers and colleagues more effectively, and take on greater responsibility with confidence.

What you will be able to do

• Describe the role and standards of effective office administration
• Plan and prioritise workload and manage time
• Manage diaries, meetings and minutes efficiently
• Handle correspondence and business writing professionally
• Keep files, supplies and petty cash in good order
• Use office software and simple databases to work faster

Who should attend

For secretaries, office administrators and administrative assistants who want to strengthen their core office skills.

• Office administrators
• Secretaries
• Administrative assistants
• Front office and reception staff
• Clerical officers
• Personal assistants new to the role

Course outline

Fees are per participant in US dollars and cover tuition, course materials and your certificate. Travel and accommodation are not included.