Office Management and Administrative Excellence for Office Managers

Course overview

Office managers sit between leadership and the administrative team. They supervise people, control budgets and supplies, manage facilities and suppliers, and set the standards of service that colleagues and visitors experience. Many are promoted from administrative roles without management training. This office manager training equips them to lead administrative functions with confidence.

The first week focuses on leading the administrative team: the office manager's role, supervision, delegation, motivating staff, performance conversations, workload planning and managing conflict. The second week covers running the office as a service: administrative budgets and cost control, procurement and supplier management, facilities, health and safety, records and information governance, service standards and quality, risk and business continuity, and reporting to senior management. Throughout, participants work on improving a real administrative service from their own workplace.

Participants leave able to lead administrative teams with confidence and to manage office resources and services to a high, measurable standard.

What you will be able to do

• Define the office manager's role and responsibilities
• Supervise, delegate and motivate administrative staff
• Plan workloads and manage performance
• Manage administrative budgets and control costs
• Oversee procurement, suppliers and facilities
• Set and monitor service standards
• Manage administrative risk and business continuity
• Report office performance to senior management

Who should attend

For office managers, administration managers and senior administrators who supervise staff and run office services.

• Office managers
• Administration managers
• Senior administrative officers
• Facilities coordinators
• Heads of support services
• Supervisors of registry and front office
• Operations managers in NGOs

Course outline

Week 1

Week 2

Fees are per participant in US dollars and cover tuition, course materials and your certificate. Travel and accommodation are not included.